Every customer gets a private link that shows their upcoming visits, when the engineer is on the way, quotes to accept, invoices and the report from each finished job. They don't need an account.
When is the engineer coming? Have you sent the quote? Can I have a copy of the report? Each call interrupts someone who should be planning tomorrow.
Varisett FSM puts the answers where the customer can find them, kept up to date by the work itself: booking a visit, tapping "On my way", finishing the job, issuing the invoice.
Each booked visit with its date and time window and who's coming, by first name. Unscheduled work shows as "date to be confirmed".
When the engineer taps On my way, the page shows they're coming and the estimated arrival, and refreshes itself while they travel.
Quotes waiting for them, line by line with totals. They accept or decline with their name, and the office sees it straight away.
Their invoices with what's paid and what's due.
The report from each finished visit: what was done, by whom, time on site, and the notes you chose to share.
Never internal notes, access codes, other customers, engineers' surnames or contact details. If a link is shared too widely, replace it and the old one stops working.
No. The link is their access. Each customer has their own, and you can replace it whenever you like.
Yes. A customer can have several sites, and their portal shows the visits for all of them.
It writes the messages for you: on my way, job completed, quote sent and next-day reminders, each with a link to the customer's own portal page. A person sends them, so nothing goes to a customer without someone in the office or on the van choosing to send it.
Priced by team size, with every feature on every plan. Your own branded system on your own address.