Varisett FSM · Heating engineers

Job management software for heating engineers

Book services and breakdowns to the right engineer, keep Gas Safe status in check automatically, know which boilers are due a service, and quote and get paid before you leave the property.

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The problem

Service season shouldn't run on a whiteboard

Most heating businesses run the diary on a whiteboard, the service list on a spreadsheet and the paperwork on the dashboard of the van. It works until autumn arrives, breakdowns stack up on top of the annual services, and someone has to work out who can go where.

The bigger risk is quieter. Every gas job needs an engineer whose Gas Safe registration is current, and when that's tracked in someone's head, a lapsed card can slip through on a busy day. Varisett FSM puts the diary, the engineers, their certificates and the customer's boiler history in one system.

Varisett FSM

Built around how a heating business actually works

Gas Safe checked on every booking

Gas Safe Registered comes set up as a certification. Mark a job type as needing it, and an engineer without a current registration can't be assigned. The database refuses it, so nobody can override it by accident.

Services and breakdowns on one board

Annual Boiler Service and Emergency Leak Repair come ready as job types with default durations and rates. Drag jobs onto engineers, or let the board rank who's best placed by skills, availability and distance from their base.

Every boiler, with its history

Record each customer's boiler as an asset: make, model, serial and warranty date. Every job done on it builds its service history. Boilers due a service in the next 14 days are flagged, so you can book them in.

A day that's in order

Each engineer's day is ordered stop by stop from their base, with one tap into Google Maps for live-traffic navigation.

Works in a loft with no signal

Time, photos, notes and the customer's signature are captured on the phone. With no signal, they're saved on the device and sync when you're back in range.

Quote the new boiler on the spot

Build a quote from your own parts and price list, get it accepted on the device or on the customer's portal, and turn it into an invoice. Mark it paid on completion, or invoice landlords and agents on their terms.

How it works

From the call to getting paid

  1. OfficeBook itCreate the job for the customer and site. The job type fills in the duration, rate and Gas Safe requirement.
  2. DispatchSend the right engineerPick from the ranked suggestions. Anyone without current Gas Safe registration simply can't be assigned.
  3. EngineerDo the jobTap 'on my way' (the customer's portal shows the ETA), then log time, photos and notes, and take a signature.
  4. CustomerQuote, invoice, paidQuote the repair or replacement, accept it on site, invoice it and record payment before leaving.
Good to know

What it does, and what it doesn't

Questions

Frequently asked

Can I add other qualifications, like unvented hot water (G3) or OFTEC?

Yes. Directors can add any certification type, set how long it's valid for, and require it on any job type. The same rule applies: no current certification, no assignment.

How does it know when a boiler is due a service?

Each boiler asset carries a next-service date. Assets due within 14 days are flagged in the asset list so the office can book the visit. Booking is done by a person; Varisett doesn't create the job for you.

Does it text or email my customers automatically?

It writes the messages for you: on my way, job completed, quote sent and next-day reminders, each with a link to the customer's own portal page. A person sends them, so nothing goes to a customer without someone in the office or on the van choosing to send it.

Can my engineers take card payments on site?

Engineers record payment on the job when the customer pays, whether that's card on your existing terminal, bank transfer or cash, and the invoice is marked paid. Varisett FSM doesn't process card payments itself. You keep using the card machine or payment link you already have.

How quickly can we start?

Order online and your system is set up automatically on your own address, usually within minutes. You then add your engineers, their certificates, your job types and your customers, and you can book the first job the same day.

Get started

Your own Varisett FSM, live shortly after you order

Priced by team size, with every feature on every plan. Your own branded system on your own address.

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